Having an interactive platform to communicate with the customers is important for a business. It helps a business make strong bonds with its peripherals. Dynamics 365 customer portal is one such portal that business must leverage. Now you might have a question, which portal fits your industry. Well, we have a list of Dynamics 365 portals according to the various industry verticals. Keep reading to find out what fits best for you.
This portal is for customers. It empowers businesses to provide a great online experience to their customers. For eCommerce businesses, customer portals are a boon. The portal is useful at every stage from marketing the product to product delivery. The customers will have freedom of choice on how they want to buy the product. For instance, whether your customer wants to register or make a purchase as a guest user. But you can ask them to register if they want to take advantage of the discounts, or personalized recommendation from you.
The checkout process gets much easier when you already have your address saved. The customers just need to complete the payment process and choose the address. The portals can help you deliver the best buying experience. Thus, if you have an eCommerce business, you must think of investing in a portal. You can stay a step ahead and to maintain the position in the market for a longer period of time, portals are the solution. You as a business will save a lot of time that goes behind managing your customer, and would rather be able to focus on tasks that can help your business grow. Portals help your business expand along with a higher return on investment.
- B2B Portals
A B2B portal is where a business can manage relationships with their suppliers and partners. Here a business sells products to another business which are their partners or suppliers. The portal will allow your partners or suppliers to order online, check their order status, make payments, check status, order tracking, and many more. The suppliers can go through all the products and related information and order thereafter. They will have access to all the key information regarding past and present orders.
If there are any certificates or contracts between you and your partners then they will be visible on the portal itself. If there are any updates that your customers or you require then you can communicate with them on the chats. There is no more need for having conversation on call and emails. One message in group chat will update all your suppliers or partners. The inventory management gets much easier with portals. It brings in more transparency and you can keep track of the products that require immediate restocking. It is easier to keep an eye on payment status and send reminders before the due dates.
- Community Portals
One more way to improve engagement with your customers is Community portal. These portals offer a platform where your customers can interact with your other customers and discuss your product or service. This way customers gain more knowledge about it and understand how others use it. Also, they can share each other’s experiences that might help others.
Some people who are willing to make a purchase but have some doubts can go through such discussion and understand how this product works. You can go through the discussions and learn what your customers think about your products or services. You can make changes if required and fulfill the needs of your customers. You can indirectly have feedback from your customers and have clarity on what they want. If you want your customer to keep talking about your brand then community portals are the best. You will have people discussing your brand without you paying.
- eLearning and Education Portals
Because of the covid-19 pandemic, the need for an education portal highly increased. Schools and colleges were closed, and the education portal was the only way to stay connected and teach students. From enrolling a student to offering them leaving certificates, the education portal will have it all.
The online lecture, attendance, results, events, and any other information related to a school can be found on the education portal. The portal offers login for administrators, students and teachers. They can see their respective details and the details related to them. For example, a teacher will be able to check their attendance, upcoming lectures, etc. They can also view their students’ information, check papers, and give them grades and also communicate with them.
The other portal related to education is the eLearning portal. This portal offers learning online. The students enrolled in the course can learn and earn certificates. The portal does not only provide digitized learning but also helps in establishing a good communication with teacher and students.
You can integrate video making tools that will help you create creative and interactive videos by including gamification. For the success of an eLearning portal, the quality of the video matters a lot. So you can keep this thing in mind during portal development and integrate all the latest tools that will help you in creating such innovative content that attracts students.
Here are some few more types of portals as per the industry verticals.
- Employee Portal
Large companies can use this portal for their employees. It helps in offering a seamless communication between the employees as the portal helps in sharing the information so that everyone is on the same page.
- Government Portal
Central and state governments now have a portal that covers all the information from taxation to immigration details. It becomes easier for citizens or visa owners to know the right information as it is coming from the government itself.
- Health Portal
The hospital patient relationship can be well managed with a health portal. The portals will have all the details of the patient from their first visit to the hospital. The details about medications, laboratory reports, prescription, payment slip, and all other things will be available on the portal.
- Real Estate Portal
These portals help people find good properties online. You can add all the important details of the property and features where someone interested can ask for a virtual tour. To take it further, the visitor can directly book the appointment from the portal and finalize the deal. The work of agents will be reduced as they do not have to keep sending the property details to everyone.
The portals are the one stop solution to bring transparency in business, offering customer satisfaction, storing data, offering self-service and all other things. The portals will help your business in bringing clarity and offering all the service online to your customers. You can interact with the portal development company and as per your industry you must ask them to customize the features.
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